AI agent knowledge

Company Overview and Main Products

Xoxoday is a global rewards, recognition, loyalty, and incentive platform that helps organizations engage employees, customers, and partners through a suite of products. Its offerings include Plum for rewards and payouts, Empuls for employee recognition and engagement, and Loyalife for loyalty program management. The platform supports digital and physical gift cards, merchandise, swag, travel experiences, and prepaid cards across multiple currencies and regions.

Refund Policy

Xoxoday supports cancellations and refunds for both digital and physical rewards when orders are unfulfilled or canceled. Refunds are processed back to the original payment method, which may include reward points, reward codes, credit cards, or bank payments. For experiences booked through the platform, cancellations after confirmation are subject to the service provider’s policy, and refunds are issued if the experience is unavailable.

Return Policy

Physical gift cards purchased through Xoxoday cannot be returned or refunded once purchased. For experiences, modifications or cancellations before confirmation may be possible by contacting customer support, but once confirmed, changes are at the discretion of the service provider.

Shipping Policy

Digital rewards are delivered instantly via email, WhatsApp, or SMS. Physical rewards—including gift cards, merchandise, and swag—are shipped globally across 100+ countries. Delivery timelines vary: digital is instant; physical gift cards typically arrive within 2–7 days, with standard shipping taking 3–7 business days in North America and Europe, 5–10 in APAC and Middle East, and 7–14 in LATAM and Africa. Expedited shipping options are available in major metros. Swag items are dispatched within 10–14 working days and currently available only in the U.S.

Customer Support & Contact Information

Xoxoday offers customer support via email ([e-mail]), WhatsApp [phone]), and a U.S. toll‑free number (+1‑844‑411‑9696). Support is available for all products—Plum, Empuls, Loyalife—and covers issues like order cancellation, voucher resending, address changes, and API integration. Offices are located in India, Singapore, Dubai, and the U.S., with a dedicated Data Protection Officer and GDPR compliance support.

How to Buy/Engage

Organizations can engage with Xoxoday by signing up for a business account, booking a demo, or starting a free trial. Admins can distribute rewards via points, codes, or links, and recipients can redeem through the Xoxoday storefront or guest checkout. For swag, users browse the Plum storefront under Merchandise Swag, customize items, and pay using reward points or codes, with any shortfall covered via secure payment gateway.